Policies

Jeroma delivers across all seven emirates of the United Arab Emirates. Delivery is free on all orders.

Orders are typically dispatched within one working day of payment confirmation. You will receive tracking details by email once your order leaves our facility.

Delivery windows are estimates and may be affected by public holidays, weather or courier capacity. If a delivery is delayed beyond the estimate, contact us and we will follow it up directly with the courier.

Someone must be available to receive the order at the delivery address. If delivery fails twice, the order may be returned to our facility and re-delivery arranged with you.

If a product is not right for you, you may request a return within the return window communicated at the time of purchase, provided the product is unused, complete and in its original packaging where possible.

To start a return, contact us with your order number and the reason for the return. We will confirm the return method and, where applicable, arrange collection.

Approved refunds are issued to the original payment method. Refunds are processed once the returned product has been received and inspected. Timelines for the funds to appear depend on your bank or card issuer.

Products damaged through misuse, unauthorised repair, or use outside the documented instructions are not eligible for return.

Every Jeroma product carries an official UAE warranty against manufacturing defects. The warranty term is stated on the warranty card included with your product.

The warranty covers defects in materials and workmanship under normal domestic use. It does not cover accidental damage, liquid damage outside normal operation, cosmetic wear, consumable parts, or damage caused by using the product outside the documented instructions.

To make a claim, contact us with your order number and a description of the fault. We may ask for photographs or a short video to diagnose the issue before arranging a repair or replacement.

We collect only the information needed to process your order and support you afterwards: your name, contact details, delivery address and order history.

Payments are processed by Shopify's secure checkout. Jeroma does not receive or store your full card details at any point.

We do not sell your personal data. We share it only with the service providers required to fulfil your order, such as our courier and payment processor, and only to the extent needed to complete that work.

You may request access to, correction of, or deletion of the personal data we hold about you by contacting us. Some records may be retained where required for accounting or legal obligations.

By placing an order with Jeroma you confirm that the information you provide is accurate and that you are authorised to use the payment method presented at checkout.

Prices are shown in UAE dirhams and include VAT where applicable. We reserve the right to correct pricing errors and to cancel and fully refund an order affected by such an error.

Product images and descriptions are provided in good faith. Minor variations in appearance may occur between production batches.

All Jeroma trademarks, product names and website content remain the property of Jeroma and may not be reproduced without permission.

These terms are governed by the laws of the United Arab Emirates.